Effective Date: August 2, 2025 Business Name: Oneup Plaza Registered Address: Latrikunda Yiriganya, The Gambia Email:info@oneupplaza.com Phone: 2368941
Introduction
This Privacy Policy outlines how Oneup Plaza (“we,” “us,” or “our”) collects, processes, stores, uses, shares, and protects your personal information when you access or use our website, mobile applications, digital platforms, or any of our services (collectively, the “Platform”). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws in The Gambia, as well as internationally recognized standards where applicable.
By accessing or using our Platform, you consent to the practices described in this Policy. If you do not agree with the terms of this Privacy Policy, you should immediately discontinue use of the Platform.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide to Us Directly: This includes your name, email address, phone number, shipping and billing address, payment information, business registration data (for vendors), communication content, and any other information you provide when creating an account, placing an order, subscribing to newsletters, submitting forms, or contacting customer service.
Automatically Collected Information: We collect technical data such as IP address, device identifiers, browser type, language preferences, geographic location, and usage patterns through cookies, pixels, and similar technologies.
Third-Party Data: We may receive information about you from third-party service providers, payment processors, advertising partners, logistics partners, or other business affiliates. Such data may be used to enrich our user profiles, detect fraud, or facilitate transactions.
Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity: To fulfill our obligations when you create an account, place an order, or register as a vendor.
Legitimate Interests: To maintain the security of our services, improve user experience, perform analytics, and engage in marketing (where permissible).
Consent: When you voluntarily provide data or opt-in to certain communications.
Legal Obligation: Where required to comply with regulatory or law enforcement obligations.
How We Use Your Information
Your personal data is processed for the following purposes:
To register your account and verify your identity.
To process transactions, orders, refunds, and deliveries.
To manage communication between buyers, vendors, and Oneup Plaza.
To personalize your user experience and improve our Platform.
To send administrative emails, marketing offers, service updates, and other communications.
To detect and prevent fraud, abuse, and illegal activity.
To comply with legal and regulatory requirements.
We do not sell or rent your personal information to third parties.
Sharing of Personal Data
We may share your personal data under the following circumstances:
With vendors, delivery partners, and logistics providers to fulfill your orders.
With payment processors and financial institutions to validate and complete transactions.
With regulatory or law enforcement authorities where required by applicable law or in response to legal processes.
With technology partners for analytics, marketing, hosting, and performance monitoring.
With our affiliates, consultants, or business partners who are contractually obligated to maintain confidentiality.
In all such cases, we take reasonable steps to ensure your data is treated securely and only for the intended purpose.
Data Storage and Retention
We store personal data on secure servers located within The Gambia and, where applicable, in jurisdictions that offer adequate data protection. Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law, regulation, or contractual obligation.
When data is no longer needed, it will be securely deleted, anonymized, or archived in accordance with industry best practices.
Data Transfers Outside of The Gambia
As part of our international expansion and reliance on global service providers, your personal data may be transferred to and processed in countries outside of The Gambia, including countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards, such as standard contractual clauses or service provider agreements, to ensure your data is protected in line with applicable legal standards.
Cookies and Tracking Technologies
We use cookies, tracking pixels, and other similar technologies to enhance your experience, analyze traffic, remember user preferences, and deliver personalized content and advertisements. You may manage or disable cookies through your browser settings, although doing so may affect the functionality of certain features.
By using the Platform, you consent to our use of cookies in accordance with our Cookie Policy (available separately or as part of this Policy where applicable).
Your Rights and Choices
Depending on your location and applicable data laws, you may have the following rights:
The right to access, correct, or delete your personal information.
The right to object to or restrict processing of your data.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us using the details provided in Section 12 below. We may require verification of your identity before fulfilling your request.
Data Security
We implement appropriate administrative, technical, and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These include data encryption, access control policies, internal audits, and staff training.
However, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials and taking reasonable precautions when sharing personal data online.
Children’s Privacy
Oneup Plaza does not knowingly collect or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take appropriate steps to delete such data as soon as possible.
Contact Information
If you have any questions or concerns about this Privacy Policy, your personal data, or your rights, you may contact our Data Protection Officer at:
Data Protection Officer – Oneup Plaza Latrikunda Yiriganya, The Gambia info@oneupplaza.com 2368941
F865+F98 Latri Kunda Yirriganya, Near Traffic Light, KM
