Frequently Asked Questions

How long are shipping times?

Your products will ship within 24hrs of your order, and then take up to two weeks to reach your doorstep, depends on your location. Each product at OneUp Plaza has an estimated delivery time that you can find in the product description.

What happens if I receive the wrong item?

If there’s an issue with your order — if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted — then simply notify us, and we’ll ask you to ship the product back to us, then we’ll change the product or give you a refund.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and ship the product back to us.

Do you offer exchanges?

We do offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

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